Nike x NOCTA Tech Fleece Hoodie and Pants Set

rder Processing

All orders are processed within 1–2 business days after payment is confirmed.

Orders placed after 5:00 PM will be processed the next business day.

We do not ship or deliver on weekends or public holidays.

During busy periods or holidays, processing may take slightly longer.

Domestic Shipping

Standard Shipping typically takes 3–5 business days after dispatch.

Expedited Shipping (if available) usually arrives within 1–2 business days after dispatch.

Delivery times begin after the order has shipped, not at the time of purchase.

International Shipping (if applicable)

International orders may take longer due to customs processing.

Any customs fees, import duties, or taxes are the responsibility of the customer.

Shipping times vary by country and will be shown at checkout when possible.

Shipping Costs & Free Shipping

Shipping costs are calculated at checkout based on destination and order weight.

If your store offers free shipping above a certain amount, you can include something like:

“We offer free standard shipping on orders over [Insert Amount].”

Orders below that amount will be charged a standard or calculated rate.

Order Tracking

Once your order ships, a confirmation email with a tracking number and tracking link will be sent to you.

Tracking updates may take up to 24 hours to appear.

Shipping Restrictions

Some items may not be eligible for shipping to certain locations.

We may not deliver to P.O. boxes or APO/FPO addresses (adjust if your store allows it).

Heavy or oversized items may require additional handling time or cost.

Lost or Damaged Packages

If your order arrives damaged or appears lost, please contact us within 7 days of delivery.

Include your order number and any relevant details so we can resolve the issue quickly.

Delivery Delays

During high-volume periods or due to weather, carrier issues, or customs delays, delivery times may be extended.

We appreciate your patience and will assist if any unexpected delays occur.

Returns

For return or exchange information, please refer to our Returns & Refund Policy page.

Return & Refund Information

30-Day Return Window

We want you and your pet to love every purchase. If you’re not satisfied, you may return your item within 30 days of receiving it.

Eligibility for Returns

To be eligible for a return, items must be:

• 
  Unused and in their original condition
  
• 
  In the original packaging
  
• 
  Free of pet hair, odors, or signs of wear
  

Certain items such as personalized or final-sale products may not be eligible for return.

How to Start a Return

To begin the return process, please contact our customer support team with:

• 
  Your order number
  
• 
  The item(s) you wish to return
  
• 
  A brief reason for the return
  

We will provide instructions on where to send your package.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (wrong item, damaged item, etc.).

In such cases, we will cover the return shipping or offer a replacement at no cost.

Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued back to your original payment method.

Refunds typically take 5–7 business days to appear, depending on your bank or payment provider.

Exchanges

If you need to exchange an item for a different size or style, please contact us.

We can help arrange an exchange or guide you to place a new order while your original item is being returned.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 7 days of delivery.

We may request photos to help resolve the issue quickly.

You can choose a replacement or a full refund.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be returnable. This may include:

• 
  Personalized items
  
• 
  Clearance or final-sale items
  
• 
  Used pet products
  

If you’re unsure whether your item qualifies, feel free to ask us.

Late or Missing Refunds

If you haven’t received your refund after the expected timeframe, please:

1. 
   Check your bank account again
   
2. 
   Contact your bank or card provider
   
3. 
   Reach out to us — we’re happy to help